FAQ Airport Transfer Service


An automatic reply mail will be sent after your booking process is completed. It may be recognized as spam mail in rare cases, please check in the junk/spam mail box and set up to receive mail from reservation_jtbbali.id@jtbap.com

Please make sure to input your email address correctlly, otherwise our information can't be reached you.

In addition, the automatic e-mail may not be sent since the booking is incomplete due to error during payment procedure. If you are not sure for your booking, please inform us to e-mail above.


Please check the details on an automatic reply mail and print out the contents or stored it on your mobile device. Then show it to our welcome staff on your service date.


Reservation form will be closed 2 days prior to service date, but it may be possible to accept directly by e-mail depending on availability. Please contact to: reservation_jtbbali.id@jtbap.com

For reservation after arrival, please contact MyBus Dial on 0361-708555 (09:00-19:00 (Nyepi closed))


Yes. For domestic flight, we will pick you up from the arrival / drop you off to the departure lobby in domestic terminal.

Please check the latest Airport meeting point map on the website before your traveling.


7-days Travel Pass will be provided at the airport on your arrival day.

In the case of one way booking, from Hotel to Airport,E-ticket with QR code will be sent you around 5 days before your transfer service date by e-mail. If you would like to receive it earlier (or before your Bali arrival date), please fill in the request in the NOTE column on booking registration form or send email to reservation_jtbbali.id@jtbap.com


In case that your flight arrival is earlier or delayed, we will welcome you according to your actual arrival time.


Please inform us as soon as possible. We arrange for your transport according to the rescheduled flight. Without your notice, we can not arrange for the rescheduled transport.


Please select "Flight departure date" on booking form.
Example: Flight departure is at 0:40 midnight on 2 April, hotel pick-up on 1 April. ⇒ select " 2 April "

The hotel pick-up time will be informed you according to your flight departure time and hotel area.

(In case Bali arrival flight is midnight, please select 'Flight Arrival Date' in the same way.)


Yes, Please inform us it in advance then you can bring maximum 4 surfboards per car with additional charge. (1 way IDR 80,000/per car, Round trip IDR 150,000/per car). Please fill in the size / number of surfboards in the NOTE column on booking registration form. And please pay in Indonesia Rupiah cash on your service date.


Yes, we will count 1 golf bag is counted as standard check-in luggage size. Depends on number of your luggage, it may be not enough space. Please inform us the total number of luggage in advance.


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