Terms and Conditions of Use

About Bali Super Pass

1. Once you decided the date for the activity, please purchase 1 day ticket or 2 days tickets. Best Deal is applicable for minimum use of 2 Tickets or more. For single use, additional fee will be added as below:
   For single use. Short Plan + additional Rp 200,000,-
   Full Day Plan + additional Rp 300,000.-
2. One Ticket of Bali Super Pass can be used by one person only.
3. Child rates apply for children aged 2 to 11.
4. Children under the age of 2(two) are free of charge except Elephant Safari Park which requires additional entry fee of (Rp77,000-). Customers are requested to pay directly at the facility.
5. Each facility can only be used for one time per day by one BALI Super Pass.
6. Customer require to show their ID in each facility.
7. Bali Super Pass only valid for the person written on the BALI Super Pass.
8. Bali Super Pass charter car service may be used from 8:00am to 10:00pm.(subject to follow opening hours of each facility.)
9. Children (under 12 y.o.) are not permitted to use facility without the company of an adult.
10. Please ensure to check the validity period of the Bali Super Pass and use it before it expires.
11. Purchased Bali Super Pass tickets may not be exchanged for money, transferred, or resale to another person.
12. Bali Super Pass ticket is non-refundable.
13. In case of full-booking situation (at activities/facilities) and clients are unable to use Bali Super Pass, no refund shall be given. However “BALI Super Pass customer center” will assist in re-arranging best available plan.
14. In case of All You Can Choose Plan , we recommend to make an advance booking for Bali Safari & Marine Park, Ayung river rafting, Surf lesson, Bali Ocean walker and Spa. Please contact "BALI Super Pass customer center" if you require any assistance.
15. The name on the Bali Super Pass can only be changed directly via our hotline e-mail, LINE or WhatsApp and administration charges of Rp.100,000.- will applied. Please note that the name inscribed in Bali Super Pass ticket can only be changed once.
16. Ticket(s) replacement cannot be made for Bali Super Pass in case of lost, damaged or destroyed.
17. All Bali Super Pass price are including tax.
18. For Full-Day plans and All You Can Choose Plan customers, we provide a rental phone to contact both private drivers and customer centre(Rental phone not provide for short plan).

Additional Fees

1.Customers are required to pay directly to the driver for the following case:

• ・For charter car arrangements to areas outside southern part of Bali (Kuta, Legian, Seminyak, Nusa Dua, Jimbaran, and Sanur) will incur additional fee of Rp 200,000.- per car per day.
• ・*Charter cars are available for six or ten hours per day. Any additional hours will incur an additional fee of Rp. 80,000 per hour per car.
• ・Toll roads, parking fees are not included and customers are required to pay on the spot.

2.Customers are required to pay directly at the following facilities:

• ・Elephant Safari Park requires an additional entry fee of (Rp77,000-) for child under 2 years old without Bali Super Pass.
• ・Any additional fee/activities taken which are not part of Bali Super Pass will be born on personal charge (example: food and drink, merchandise shopping, additional rides, etc).
• ・Rental fees for towels, lockers, gazebo etc, at Bali Ocean Walker, Waterbom, Finns Bali, and Surf and Turf.

3.No liability, responsibility and refund for changes or cancellation occurred to the provider due to traffic congestion, road diversion or force majeure incidents. Furthermore, in case of extended service caused by traffic congestion, additional hourly car charter charge may occur (please pay the additional charge directly to the driver)

Insurance

Any accidents during Car charter services are covered by Mitsui Sumitomo Insurance with the following limitation:
・Death / Disablement : Up to US$100,000- per person
・Medical expenses : Up to US$10,000- per person
Each Bali Super Pass facility has their own insurance cover and to be applicable with regards to any incidents that occur while taking part in activity or spa treatment.

Cancellations

Bali Super Passes is non-refundable.
*You are allowed to change your plan before 8 am (Bali Time) on the previous day. If changes occur after the afformentioned limit, your Bali Super Pass will be invalid.