Currently we operate one line and the buses go from Kuta to Ubud (round trip). For more details, please see the Route Map.
When does the bus service operate?
From 08:00 to 19:00. For more details, please see the Time Schedule.
How do I get the bus?
First, buy a ticket and select the date, time and location where you want to board the bus. Then wait for our bus at that location at least two minutes before the departure schedule.
How much does it cost?
The fare varies from Rp.100,000 for single trip and Rp. 160,000 for round trip. For fare information, please see Ticket Info.
Can I get off anywhere along the bus line?
No, the bus only stops at designated Kura-Kura bus stops.
How can I check if the bus is on time/late?
The position of buses in real time can be monitored via cellphone. You can download the Kura-Kura Bus application which is available on the Google Play Store or App Store.
Do buses go to the airport?
Yes, but only for dropping off passengers. If you need transport FROM airport, please check more information on other pages of this site. We provide airport transfer services using private cars.
Do children have to pay?
Each child 2 years and under, using the same seat as an adult, can travel free of charge. Children using their own seat will be charged normal price.
Can I use my ticket the same day I bought it?
No. You can use your ticket as early as one day (24 hours) after you buy it.
What if I don't get a seat?
If you purchased a ticket from this site, we guarantee your seat. If you purchased a ticket from our partner agency and you have provided the date, time and location where you want to board the bus, we guarantee your seat.
Where can I buy a Kura-Kura Ticket?
You can buy ticket online from this site or from our partner agency.
Can I buy a ticket from the driver?
Basically no. The driver will sell you a ticket only if there are unreserved seats.
How do I use a Kura-Kura Ticket?
When boarding the bus, simply show the ticket (softcopy is ok) to the driver.
Can I refund Kura-Kura Ticket that have not been used?
What if I leave something behind on the bus? Who can I contact?
Please contact Customer Service for Lost & Found items.
Which languages are available at Customer Service?
Bahasa Indonesia and English.
Can I bring luggage on board the bus?
One item of hand luggage is allowed per person. Please check the size prior to traveling, as baggage that exceeds the maximum size (H*L*W) 81cm X 56cm X 36cm will not be permitted on the bus. Surfboards and larger items can not be stored. Additional charge Rp 20.000 per luggage .
Is there any compensation in the case of an accident?
All passengers are insured during their travels on Kura-Kura Bus in accordance with conditions of MSIG travel accident insurance. Limit of Liability per person is as follows Death/Disablement : USD 100,000.0 Medical Expenses : USD 10,000.00
Can I take my surfboard on the bus?
Do buses have wheelchair access?
Unfortunately our buses do not offer wheelchair facilities at this time.
Do bus seats have seat belts?
Yes, all the seats are equipped with seat belts. We recommend that all passengers use seat belts for their own safety.
Can I use my mobile phone on the bus?
Am I allowed to eat and drink on the bus?
Please refrain from eating and drinking on the bus.