The following relates to the Terms & Conditions (hereinafter referred to as the “Terms”) of PT JTB INDONESIA (hereinafter referred to as “KURA-KURA”).

If you continue to browse and use this website, you are agreeing to comply with and be bound by these terms of use, which together with our Privacy Policy govern KURA-KURA’s relationship with you in relation to this website.

Privacy Policy

We believe in protecting your privacy. Please refer to our Privacy Policy, which also governs your use of, to understand our practices.


KURA-KURA does not charge users of this site for access of information.

Intellectual Property and Copyrights

Unless otherwise stated, KURA-KURA owns the intellectual property rights to this website and all material used on this website. This material includes, but is not limited to, the design, logo, layout, information, and graphics. All these intellectual property rights are reserved “2014 KURA-KURA All Rights Reserved ©”.


The logo, slogan, or other catch phrases displayed on this website cannot be copied, in whole or in part, for any reason whatsoever.

Restrictions of Use

You may view, download, and print pages from this website for your own personal use, subject to the restrictions set out below:

① you agree not to reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;

② any contents of this site that are displayed should show “2013 KURA-KURA All Rights Reserved ©”;

③ you agree not to access, monitor or copy any content or information of this website using any robot or other automated means;

④ redistribution of material from this website is not permitted.

Third-party links

This website may contain links to third-party websites, advertisers, services, or other events or activities that are not owned or controlled by KURA-KURA. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from this website, you do so at your own risk and you agree that KURA-KURA will have no liability arising from your use of or access to any third-party website, service, or content.


If you choose to submit reviews, comments, ideas or feedback, you agree that we are free to use them without any restriction or compensation to you. You are solely responsible for the information you submit and do so at your own risk. The following guidelines apply when submitting information:

No unlawful or objectionable content – this means you should not submit reviews that contain words, language or content that is or may be considered unlawful, defamatory, libellous, abusive, racially or sexually offensive or obscene
Original – content of user reviews should not infringe the intellectual property rights or other proprietary rights of others that shall include copyright, trademark, privacy or trade secrets
Harmful content – Reviews shall not contain viruses, worms, Trojan horses or other computer program that may damage or affect any system or data
No spamming or advertising – reviews shall not contain commercial web or e-mail addresses and no promotional or advertising material of any kind including the pricing and availability information and alternative ordering information
No HTML tags


KURA-KURA does not accept any legal responsibility for the accuracy of third-party advertisements, or any alleged breaches of contract on an advertiser's part, and will be indemnified against all costs, expenses and losses arising out of a claim relating to the content of an advertisement.

Copyright infringement

If you believe in good faith that materials hosted by our website infringe your copyright, please provide the written information requested below. The procedure outlined below is exclusively for notifying KURA-KURA that your copyrighted material has been infringed.

A clear identification of the copyrighted work you claim was infringed.
A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on our website, such as a link to the infringing material.
Your contact information so that we can reply to your complaint, preferably including an email address and telephone number.
Include the following statement: "I have a good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
Include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and I am the copyright owner, or am authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed."
The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices of claims of copyright infringement on this website should be emailed or mailed to Please also note that you may be liable for damages (including costs and attorneys fees) if you make a false claim of copyright infringement.

Repeat infringer policy

KURA-KURA may also at its sole discretion limit access to the website of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Liability disclaimer

KURA-KURA provides this website on an 'as is' basis and makes no representations or warranties of any kind with respect to this website or its contents and disclaims all such representations and warranties. In addition, the KURA-KURA makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this website.

The information contained in this website may contain technical inaccuracies or typographical errors. All liability of KURA-KURA howsoever arising from any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. KURA-KURA disclaims all warranties and conditions that this website, its servers or any email sent from KURA-KURA are free of viruses or other harmful components. KURA-KURA hereby disclaims all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In particular, KURA-KURA does not warrant that the use of the website by users will not infringe third party rights.

Limitation of liability

KURA-KURA will not be responsible or liable whatsoever in any manner for any content posted on the website or services (including claims of infringement relating to content posted on the website or services, for your use of the websites and services, or for the conduct of third parties whether on the websites, in connection with the services or otherwise relating to the websites or services.

Governing law and jurisdiction

This website is operated and managed by the offices of KURA-KURA located in Bali, Indonesia. You hereby consent to the exclusive jurisdiction and venue of courts in the Republic of Indonesia and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of this website. You agree that all claims you may have against KURA-KURA arising from or relating to the website must be heard and resolved in a court of competent subject matter jurisdiction located in the republic of Indonesia.

Changes to website content

We may revise these Terms from time to time and the most current version will always be posted on our website. If a revision, in our sole discretion, is material we will notify you. We may also do the following:

change the format and content of this website without notice;
suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason;
reserve the right to terminate access to this website at any time and without notice.

Purchasing Process

Selection of Travel Product: Users choose desired travel destinations, activities, or holiday packages through the application interface. They can explore available options, view descriptions, prices, and reviews from other users.

Selection of Date and Number of Participants: Users select the desired travel date and indicate the number of participants joining the trip.

Payment Data Entry: Users are prompted to complete personal data such as name, phone number, and email.

Review of Order Details: After entering personal information, users will be asked to confirm their order and review payment details before proceeding. Additionally, users can enter promo codes to receive discounts.

Payment Confirmation: After users verify and validate the payment, they will receive payment confirmation from the admin via email, confirming that the transaction will proceed to payment.

Payment Information Entry: Users are required to provide relevant payment information, including credit/debit card details or bank transfer information. They must provide accurate information and ensure the security of their personal data.

Voucher and Travel Details: After payment is confirmed, users will receive vouchers or e-tickets via email or the application, containing travel details, reference numbers, instructions, and other important information related to their trip.

Cancellation Policy

User Cancellation: If users wish to cancel their order, they must follow the cancellation policy stated in the product description. Cancellation policies usually have different time limits and fees, depending on the purchased travel product or package. For example, if cancellation is made 48 hours before the travel date, users might receive a full refund, whereas cancellations made within a shorter timeframe might incur cancellation fees.

Refund Process

Refund Request Submission: If users are eligible for a refund according to the policy stated in the product description, they must submit a refund request via email (

Verification and Checking: After users submit a refund request, the responsible team or system will verify the information and check the request's alignment with the applicable cancellation policy. This process may take several business days (30 business days).

Refund Processing: If the refund request is approved, the team or system will process the refund. Refund methods typically match the original payment method used by the user. For instance, if the initial payment was made using a credit card, the refund will be credited back to the same credit card.

Confirmation and Notification: After the refund is processed, users will receive confirmation and notification via email. This confirmation will include information about the refunded amount and an estimated timeline for the refund.

Administration Fee: Refund requests will be processed for transactions that meet the Refund Request Policy. Please note that there will be a refund fee of 5% of the total payment, which will be charged as compensation for administration and bank transfer costs.

Questions or comments

If you have any queries regarding use of this website, please send an email to the following address:
Effective Date: 1 March 2014