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The following relates to the Terms & Conditions (hereinafter referred to as the “Terms”) of PT JTB INDONESIA (hereinafter referred to as “KURA-KURA”).
KURA-KURA does not charge users of this site for access of information.
Unless otherwise stated, KURA-KURA owns the intellectual property rights to this website and all material used on this website. This material includes, but is not limited to, the design, logo, layout, information, and graphics. All these intellectual property rights are reserved “2014 KURA-KURA All Rights Reserved ©”.
The logo, slogan, or other catch phrases displayed on this website cannot be copied, in whole or in part, for any reason whatsoever.
You may view, download, and print pages from this website for your own personal use, subject to the restrictions set out below:
① you agree not to reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
② any contents of this site that are displayed should show “2013 KURA-KURA All Rights Reserved ©”;
③ you agree not to access, monitor or copy any content or information of this website using any robot or other automated means;
④ redistribution of material from this website is not permitted.
This website may contain links to third-party websites, advertisers, services, or other events or activities that are not owned or controlled by KURA-KURA. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from this website, you do so at your own risk and you agree that KURA-KURA will have no liability arising from your use of or access to any third-party website, service, or content.
If you choose to submit reviews, comments, ideas or feedback, you agree that we are free to use them without any restriction or compensation to you. You are solely responsible for the information you submit and do so at your own risk. The following guidelines apply when submitting information:
No unlawful or objectionable content – this means you should not submit reviews that contain words, language or content that is or may be considered unlawful, defamatory, libellous, abusive, racially or sexually offensive or obscene
Original – content of user reviews should not infringe the intellectual property rights or other proprietary rights of others that shall include copyright, trademark, privacy or trade secrets
Harmful content – Reviews shall not contain viruses, worms, Trojan horses or other computer program that may damage or affect any system or data
No spamming or advertising – reviews shall not contain commercial web or e-mail addresses and no promotional or advertising material of any kind including the pricing and availability information and alternative ordering information
No HTML tags
KURA-KURA does not accept any legal responsibility for the accuracy of third-party advertisements, or any alleged breaches of contract on an advertiser's part, and will be indemnified against all costs, expenses and losses arising out of a claim relating to the content of an advertisement.
If you believe in good faith that materials hosted by our website infringe your copyright, please provide the written information requested below. The procedure outlined below is exclusively for notifying KURA-KURA that your copyrighted material has been infringed.
A clear identification of the copyrighted work you claim was infringed.
A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on our website, such as a link to the infringing material.
Your contact information so that we can reply to your complaint, preferably including an email address and telephone number.
Include the following statement: "I have a good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
Include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and I am the copyright owner, or am authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed."
The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Notices of claims of copyright infringement on this website should be emailed or mailed to firstname.lastname@example.org. Please also note that you may be liable for damages (including costs and attorneys fees) if you make a false claim of copyright infringement.
KURA-KURA may also at its sole discretion limit access to the website of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
KURA-KURA provides this website on an 'as is' basis and makes no representations or warranties of any kind with respect to this website or its contents and disclaims all such representations and warranties. In addition, the KURA-KURA makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this website.
The information contained in this website may contain technical inaccuracies or typographical errors. All liability of KURA-KURA howsoever arising from any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. KURA-KURA disclaims all warranties and conditions that this website, its servers or any email sent from KURA-KURA are free of viruses or other harmful components. KURA-KURA hereby disclaims all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In particular, KURA-KURA does not warrant that the use of the website by users will not infringe third party rights.
KURA-KURA will not be responsible or liable whatsoever in any manner for any content posted on the website or services (including claims of infringement relating to content posted on the website or services, for your use of the websites and services, or for the conduct of third parties whether on the websites, in connection with the services or otherwise relating to the websites or services.
This website is operated and managed by the offices of KURA-KURA located in Bali, Indonesia. You hereby consent to the exclusive jurisdiction and venue of courts in the Republic of Indonesia and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of this website. You agree that all claims you may have against KURA-KURA arising from or relating to the website must be heard and resolved in a court of competent subject matter jurisdiction located in the republic of Indonesia.
We may revise these Terms from time to time and the most current version will always be posted on our website. If a revision, in our sole discretion, is material we will notify you. We may also do the following:
change the format and content of this website without notice;
suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason;
reserve the right to terminate access to this website at any time and without notice.
Selection of Travel Product: Users choose desired travel destinations, activities, or holiday packages through the application interface. They can explore available options, view descriptions, prices, and reviews from other users.
Selection of Date and Number of Participants: Users select the desired travel date and indicate the number of participants joining the trip.
Payment Data Entry: Users are prompted to complete personal data such as name, phone number, and email.
Review of Order Details: After entering personal information, users will be asked to confirm their order and review payment details before proceeding. Additionally, users can enter promo codes to receive discounts.
Payment Confirmation: After users verify and validate the payment, they will receive payment confirmation from the admin via email, confirming that the transaction will proceed to payment.
Payment Information Entry: Users are required to provide relevant payment information, including credit/debit card details or bank transfer information. They must provide accurate information and ensure the security of their personal data.
Voucher and Travel Details: After payment is confirmed, users will receive vouchers or e-tickets via email or the application, containing travel details, reference numbers, instructions, and other important information related to their trip.
User Cancellation: If users wish to cancel their order, they must follow the cancellation policy stated in the product description. Cancellation policies usually have different time limits and fees, depending on the purchased travel product or package. For example, if cancellation is made 48 hours before the travel date, users might receive a full refund, whereas cancellations made within a shorter timeframe might incur cancellation fees.
Refund Request Submission: If users are eligible for a refund according to the policy stated in the product description, they must submit a refund request via email (email@example.com).
Verification and Checking: After users submit a refund request, the responsible team or system will verify the information and check the request's alignment with the applicable cancellation policy. This process may take several business days (30 business days).
Refund Processing: If the refund request is approved, the team or system will process the refund. Refund methods typically match the original payment method used by the user. For instance, if the initial payment was made using a credit card, the refund will be credited back to the same credit card.
Confirmation and Notification: After the refund is processed, users will receive confirmation and notification via email. This confirmation will include information about the refunded amount and an estimated timeline for the refund.
Administration Fee: Refund requests will be processed for transactions that meet the Refund Request Policy. Please note that there will be a refund fee of 5% of the total payment, which will be charged as compensation for administration and bank transfer costs.
If you have any queries regarding use of this website, please send an email to the following address: firstname.lastname@example.org
Effective Date: 1 March 2014
We automatically collect limited information about your computer when you visit our site. Kura-Kura records the IP address of visitors in the case of a problem occurring on our server, as well as for statistical purposes. The IP address of a user may be the same each time, or it may be different - this depends on the method of connection ie. dial-up or constant connection (eg. DSL or cable modem ). In both cases, it is extremely difficult to gain personal information from the IP address of a visitor, and we will never attempt to find out this information from you.。
If you came to our site by clicking on a link on a different site, Kura-Kura will also record this information. This kind of information helps us understand our users’ preferences and measure the effectiveness of various advertising. It will also help us to customize the content of our website and to improve our service. All information is collectively integrated into our our database (as opposed to being collected individually from each user) and is used as a general overview of all our users.
Small data text files called “cookies” will be sent to your computer’s hard drive. These cookies help us recognize previous visitors and also identify the route history of users. Kura-Kura cannot identify any personal information stored in these cookies, nor can we gain access to any information stored on your hard drive. In addition, we cannot access information from cookies sent from other websites. Information collected will only be used as described above, and also to improve our website.
Each user can prevent their browser from accepting new cookies, however in this case cookies from all websites will be blocked, not only cookies sent from Kura-Kura. As every browser is different, it is best to go to the Help portion of the toolbar of your browser to explain how to block cookies. As personal information cannot be gained, we recommend users to accept cookies sent to them from Kura-Kura.
If you use the Ubud Line booking system, we will collect personal information from you such as your name, email address and the hotel you are staying in. This information is personally input by you when completing the online booking form, and will be saved for your convenience as cookies on your hard drive. This means that you will not have to enter your information each time you fill out a booking form.
This permission allows us to use the GPS hardware and Wifi location service to try to keep tracking your device with the high precision demanded by our application logic such as measuring distance between your location and bus stop, whether the device is on the road or inside the building.
This permission allows GPS tracking when the app is closed or not in use. This allows usage of other phone features or having the phone locked whilst still providing the Kura-Kura apps platform with uninterrupted position data for reliable tracking and give you full experience with the notification sounds. To give the app this permission on later versions of Android, you need to choose the “Allow all the time” option in Settings.
All of the above Information is never stored in our database nor shared with our partners or third parties. All process and logic for calculating the distance happens locally on the apps.
We will use users’ information for the benefit of both Kura-Kura and its website users.
We may provide personal information to third parties such as market research companies and marketing service providers (such as advertising agencies) for the purpose of KURA-KURA marketing. These third-parties are not permitted to share or use the information for any other purpose.
In addition, KURA-KURA has an obligation to cooperate with the judicial law, should personal information be demanded. In this instance, only limited information as required will be disclosed.
KURA-KURA has taken steps to protect personal information stored in our systems. For example, only employees who we believe have a legitimate reason will have access to users’ personal information.
We perform measures to avoid the illegal access of users’ information, however no system can guarantee 100% security.
This refers to a combination of personal data such as your name, address, telephone number, email address, travel preference and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preference, activities and any information about other persons you represent such as those on your booking. Your personal data is collected when you contact us, make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media and any other engagement we or our business partner have with you.
We may collect and process your personal data for the purposes set out below and disclose your personal data to the JTB Group companies for business purposes and also to our service providers who act as ‘controller’ or ‘processor’ on our behalf. These purposes include:
Fulfilling the contract with you and legal obligations (Articles 6(1)(b) and (c) of the GDPR: In order for you to travel abroad, it may be mandatory as required by government authorities at the point of departure and/or destination to disclose and process your personal data for immigration, border control and/or any other purposes. Also we need to provide airlines/accommodation providers with your name, passport number, contact details, and other related information in accordance with their terms and conditions. If you do not provide us with this personal data, we might not be able to offer our services to you.
Fulfilling your and our legitimate interests (Article 6(1)(f) of the GDPR): Where it is in both your and our benefit that we further process your personal data as part of our business administration, maintaining service quality, customer care, business management, risk assessment/management, security, and operation purposes.
Consent: For marketing purposes and other similar data processes that may require your authorization for their processing (Article 6(1)(a) of the GDPR). We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we used to collect your data.
Explicit consent (Article 9(2)(a) of the GDPR): Information such as health or religion may be considered ‘sensitive personal data’ under the GDPR. This personal data might include information necessary to arrange bookings and travel plans, including your allergies, disabilities, and other relevant health information. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. We will process your data for as long as possible in order to fulfil our service to you and comply with the applicable fiscal, tax, securities and commercial law regulations on retention of business and financial documentation.
Our products and services are intended for adult customers. However, we may knowingly collect and process personal data on children under sixteen (16). On these occasions, we will take account of this event when processing the personal data of children and implementing the legal basis for such processing. For example, where the processing of personal data of children is based on their consent such as the processing of his/her sensitive personal data, we will seek the consent of parents, tutors, or other adults holding parental responsibility over children, if required under the GDPR.
Links to other sites
We may propose hypertext links from our websites to third-party websites or Internet sources. We do not control and cannot be held liable for third parties’ privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.
When we process your personal data, we will store it on our systems located within the European Economic Area (EEA), which comprises the Member States of the EU, Norway, Iceland and Lichtenstein, as well as outside the EEA. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.
Your data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers (e.g., travel guides, transportation services). Such staff may be engaged in, among other things, the provision of support services.
For the purpose of providing you with our services, including your booking of flight, hotel, security, incident/accident management etc., we may disclose and process your personal data outside of the EEA countries. In order for you to travel abroad, it may be mandatory as required by government authorities at the point of departure and/or destination to disclose and process your data for immigration, border control and/or any other purposes. Also we need to provide airlines/accommodation providers with your name, passport number, contact detail, etc. in accordance with their terms and conditions.
Legal compliance and security
It may be necessary for us – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate. We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
Safeguards to protect your personal data
Where we share your data with a data processor, we will put the appropriate legal framework in place in order to cover such transfer and processing (Articles 26, 28 and 29). Furthermore, where we transfer your data from EEA to any entity outside the EEA, we will put appropriate legal frameworks in place, notably Binding Corporate Rules (Article 47 GDPR), controller-to-controller
(2004/915/EC) and controller-to-processor (2010/87/EU) Standard Contract Clauses approved by the European Commission, in order to cover such transfers (Articles 44 ff. GDPR), or we will share your data based on rules of the GDPR.
We handle records of all processing of personal data in accordance with the obligations established by the GDPR (Article 30), both where we might act as a controller or as a processor. In these records, we reflect all the information necessary in order to comply with the GDPR and cooperate with the supervisory authorities as required (Article 31).
In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you (Articles 33 and 34 GDPR).
We have mechanisms and policies in place in order to identify data processing activities that may result in high risk to your rights and freedoms (Article 35 of the GDPR). If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the GDPR or that appropriate technical and organisational safeguards are in place in order to proceed with it.
In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations (Article 36 GDPR).
You have the following rights:
–Access to personal data: You have the right to be provided full information about your personal data that we hold.
–Data correction: You have the right to require that we correct any incorrect information we hold about you.
–Data deletion: You may also have the right to ask that we delete your personal data. Please note that certain conditions may apply to the exercise of this right.
Restriction on processing of personal data: You may have the right to ask that we restrict the use of your personal data. Please note that certain may conditions apply to the exercise of this right.
–Object to processing of personal data: You may have the right to object to the use of your personal data by us. Please note that certain conditions may apply to the exercise of this right.
–Portability of personal data: You may have the right to receive your personal data in a structured and commonly used format. Please note that certain conditions may apply to the exercise of this right.
–You also have the right to obtain from us a copy of the Binding Corporate Rules or of any Standard Contract Clauses that we use if we transfer your personal data outside the EEA and take such arrangement.
To exercise your rights, or if you require further information about how your personal data is used by us, you can contact the staff member in charge of your travel or write to us at: email@example.com.
Following is the procedure when you want to execute these rights:
1. Upon receiving your request, we will contact you to confirm the request is being handled, and we will indicate the reasonable timeframe for us to respond.
2. Our special team will make an initial assessment of the request to decide whether it is a valid request and whether confirmation of identity is required.
3. If no further action from you is required, we will proceed with the processing of your request.
4. At the end of our assessment and internal procedure, we will provide a confirmation as to our compliance or processing of your request.
5. For any unfounded or excessive (e.g., further repeated) requests, we may charge a reasonable fee based on administrative costs.
We have appointed appropriate staff with management support to oversee and ensure compliance with the GDPR. You can bring complaints in writing by contacting the JTB Data Protection Team at firstname.lastname@example.org.
You can also contact the JTB Data Protection Team members or other employees to complain about the way we handle your personal data. The employees to have been confronted with the complaint will inform you about the contract details to file a complaint in accordance with the present procedure or pass the complaint to the JTB Data Protection Team whichever appropriate.
After receiving the complaint the Data Protection Team will send an acknowledgement of receipt within one week to you. The confirmation may include further questions necessary for the clarification of the issues. The Data Protection Team or local Human Resources Department will provide an answer to you as soon as reasonably practicable, but no later than one month upon receiving the complaint. If, due to complexity of the complaint, a substantive response within one month cannot be provided, you will be notified with a reasonable estimate of the timeframe, but not exceeding two months from the notice.
You may also raise the complaint to the relevant Data Protection Authority or lodge a claim with a court of competent jurisdiction.
PT. JTB INDONESIA
JL. Bypass Ngurah Rai, No 88, Kelan Abian, Tuban, Kuta, Badung, Bali - Indonesia, 80361
PT. JTB INDONESIA Data Protection Team
Email : email@example.com
–JTB OKINAWA INC.
–JTB Global Marketing & Travel Inc.
–JTB Business Travel Solutions, Inc.
–JTB Grand Tours & Services, Inc.
–JTB Media Retailing Corp.
–ASAHI SUN TOURS Inc.
–Travel Plaza International, Inc.
–JTB GAIAREC, Inc.
–JTB Business Network Inc.
–JTB BENEFIT SERVICE INC.
–Japan Tourism Marketing Co.
–JTB BUSINESS INNOVATORS Corp.
–JTB Communication Design, Inc.
–JTB Publishing, Inc.
–JTB Trading, Inc.
–JTB LIFENET Co., LTD.
–JTB GLOBAL ASSISTANCE, INC.
–JTB MEDIA CREATION, Inc.
–Japan Health & Research Institute
–JTB Management Service Corp.
–JTB SAPPORO BUSINESS CENTER Corp.
–JTB Global Merchandising & Support
–JTB System Solution, Inc.
–Tumlare Corporation (Japan)
Kuoni Japan Co. Ltd.
–Travel Plaza (Europe)B.V.
–JTB Europe Ltd.
–City Circle UK Ltd
–JTB Switzerland S.A.
–JTB France S.A.S.
–My Bus Trance S.A.S.
–JTB Italy s.r.l.
–My Bus (Italy) s.r.l.
–JTB Germany GmbH
–JTB Viajes SPAIN S.A.
–Travel Plaza Netherlands B.V.
–JTB Greece E.P.E.
–Tumlare Corporation A/S
–Net Service Holding Limited
–Universal NetlinkLimited, Bangkok Limited
–Tumlare Brasil Agencia de Viagens e Turismo LTDA
–Tumlare Software Service Pvt.Ltd.New Delhi
–Tumlare Travel Service Pvt.Ltd.New Delhi
–Tumlare Corporation Inc.
–Tumlare Corporation AS
–OY Tumlare Corporation AB
–TUMLARE CORPORATION AUSTRIA GmbH.
–Tumlare Corporation Hungary Kft.
–Tumlare Corporation Croatia D.O.O.
–Tumlare Corporation Czech Republic.s.r.o.
–Tumlare Net Travel Service o.o.o.
–Tumlare Corporation Estonia OU
–TUMLARE CORPORATION SWEDEN AB
–Helsingin Laatumatkat OY
–Europa Mundo Vacaciones S.L.
–Kuoni Destination Management Austria GmbH
–Kuoni Destination Management s.r.o.
–Kuoni Destination Management A/S
–Kuoni Euro Accommodation Agency, Paris Branch (in liq.)
–Kuoni GTS (France) SAS
–Conference & Touring C&T GmbH
–Kuoni Destination Management S.p.A.
–Kuoni Global Travel Services Italy S.r.l.
–Kuoni Destination Management S.L.
–Gullivers Travel Associates SA
–Kuoni Global Travel Services (Schweiz) AG
–Kuoni Travel Investments Ltd.
–Kuoni Destination Management B.V.
–Kuoni Global Travel Services (UK) Ltd.
–Kuoni Destination Management Ltd.
–JTB PTE LTD
– TOUR EAST HOLDINGS PTE. LTD.
–Tour East Singapore (1996) Pte Ltd
–Tour East (Hong Kong) Limited
–Tour East (2009) Sdn Bhd
–Tour East Australia Pty Limited
–PT Perjalanan Wisata Tour East Indonesia
–Singapore Alive Pte Ltd
–Star Holiday Mart Pte Ltd
–JTB POLESTAR COMPANY LIMITED
–JTB-TNT Co., Ltd.
–JTB Taiwan Ltd.
–JTB INDIA PRIVATE LIMITED
–PT JTB INDONESIA
–JTB New Zealand Limited
–JTB ASIA PACIFIC PHIL. CORP.（JTB Philippines）
–Gullivers (Beijing) Commercial Consulting Services Ltd.
–Gullivers (Beijing) Commercial Consulting Services Ltd., Shanghai Branch
–Gullivers (Beijing) Commercial Consulting Services Ltd., Guangzhou Branch
–Gullivers (Beijing) Commercial Consulting Services Ltd.; Chengdu Branch
–GTA (Hong Kong) Limited
–KGTS (Hong Kong) Limited
–Kuoni Global Travel Services (India) Pvt. Ltd.
–PT GTA Indonesia
–Travel Mark Holidays & Tours SDN. BHD.
–KGTS (Hong Kong) Ltd, New Zealand Branch
–Kuoni GTS (Singapore) Pte. Ltd.
–Kuoni Korea Ltd.
–Kuoni GTS (Taiwan) Limited
–Kuoni GTS (Thailand) Ltd. (formerly Dadsoi Co. Ltd.)
–The Tourism Representative Office of GTA (Hong Kong) Limited in Hanoi
–The Tourism Representative Office of GTA (Hong Kong) Limited in Ho Chi Minh City
JTB USA Inc
Kuoni Destination Management USA Inc